TERMS AND CONDITIONS /
TERMS OF SALES
General Terms and Conditions of Online Sale
These General Conditions of Sale are up to date on October 20, 2020
1.1. These General Conditions of Sale (hereinafter referred to as '' CGV '') are offered by the Micro-enterprise Lucile Naour (hereinafter `` La Micro-entreprise ''), micro, registered in the Paris Trade and Companies Register under number 880 943 857, whose head office is located at 116 Rue des Moines, 75017 Paris, France.
1.2. His non-premium phone number is 0787313184, and his email address is Bloomboard.firstname.lastname@example.org.
1.3. The Micro-enterprise is the owner and publisher of the website www.bloom-board.com (hereinafter referred to as `` the Site ''). The Site is hosted by OVH, SAS, domiciled at 2 Rue Kellermann, 59100 Roubaix, France, reachable at 1007. The publication director is Octave KLABA.
1.4. The Site offers the Customer (hereinafter referred to as '' the Client '') the possibility e-commerce site that allows customers to buy products (hereinafter referred to as the "Products").
1.5. Before any use of the Site, the Customer must ensure that he has the technical and IT resources enabling him to use the Site and order the Products on the Site, and that his browser allows secure access to the Site. The Customer must also ensure that the IT configuration of his hardware / equipment is in good condition and does not contain viruses.
2. APPLICATION AND ENFORCEMENT OF CGV
2.1. The purpose of these T & Cs is to define all the conditions under which the Micro-enterprise markets the Products as offered for sale on the Site to Customers. They therefore apply to any Order (hereinafter '' Ordered '') of Products placed on the Site by the Customer.
2.2. The Customer declares to have read and accepted these GTC before placing his Order.
2.3. The validation of the Order therefore implies acceptance of these GTC. These are regularly updated, the applicable GTC are those in force on the Site on the date of placing the Order.
2.4. Any contrary condition posed by the Client would therefore, in the absence of express acceptance, be unenforceable against the Micro-enterprise regardless of when it may have been brought to its attention.
2.5. The fact that the Micro-enterprise does not avail itself at a given time of any provision of these GTCS cannot be interpreted as a waiver of subsequently availing itself of any provision of said GTC.
3. ORDERING PRODUCTS ON THE SITE
La Micro-entreprise reserves the right to correct the content of the Site at any time.
3.1. The Customer can find on the product page the period during which, or the date until which, the spare parts essential for the use of the product are available on the market.
3.2. The Products offered for sale are described and presented with the greatest possible accuracy. However, a minimal variation in the color of the product (s) does not engage the responsibility of the Micro-enterprise and does not affect the validity of the sale.
3.3. The Customer selects the Product (s) he wishes to buy, and can access the summary of his Order at any time.
3.4. The Order summary presents the list of the Product (s) that the Customer has selected, and includes any additional costs such as the delivery price in addition to the price of the Product (s) in the Order. The Customer has the option of modifying his Order and correcting any errors before accepting his Order.
3.5. After having accessed the summary of his Order, the Customer confirms the acceptance of his Order by checking the validation box of the GTC, then by clicking on the validation icon of the Order. The words `` Order with payment obligation '' or a similar unambiguous formula appears next to the Order validation icon in order to ensure that the Customer explicitly acknowledges his obligation to pay for the Order.
3.6. After acceptance of the GTC and validation of the Order with payment obligation, the contract is validly concluded between the Micro-enterprise and the Customer and binds them irrevocably.
3.7. After the validation of his Order and in order to be able to proceed to payment, the Customer enters the contact details to which he wishes to obtain delivery of the ordered product (s), and invoicing if they are different. The delivery process for the ordered product (s) is described in article 5 of these GTC.
3.8. The Micro-enterprise then sends him an Order confirmation by email, including the elements of the summary of his Order and the delivery and, if applicable, invoicing addresses provided.
3.9. After having validated his delivery details and, if applicable, invoicing, the Customer proceeds to the payment of his Order according to the methods specified below.
4. PRICE AND TERMS OF PAYMENT OF THE ORDER
4.1. The prices are mentioned on the Site in the descriptions of the Products, in euros and excluding tax and all taxes included.
4.2. The total amount is indicated in the summary of the Order, before the Customer accepts these T & Cs, validates his Order, informs and validates his delivery and billing details, if applicable, and proceeds to payment. This total amount is shown inclusive of all taxes.
4.3. The Order of Products on the Site is payable in euros. Full payment must be made on the day of the Order by the Customer, by credit card, except special conditions of sale expressly accepted by the Client and the Micro-enterprise.
4.4. In the event of payment by credit card, the Site uses the stripe security system, a service provider specializing in online payment security. This system guarantees the Customer the total confidentiality of his banking information. The banking transaction by bank card, carried out between the Customer and the secure system, is therefore fully encrypted and protected. The Customer's bank details are not stored electronically by the Micro-enterprise. The general conditions of use of stripe can be consulted at the following address : https://stripe.com/fr/privacy.
4.5. The Customer guarantees the Micro-enterprise that he has the necessary authorizations to use the payment method, when placing the Order.
4.6. The Micro-enterprise reserves the right to suspend or cancel any execution and / or delivery of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum. which would be due by the Client to the Micro-enterprise, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.
5.1. The product (s) offered on the Site can be delivered exclusively to mainland France.
5.2. The Micro-enterprise undertakes to deliver the product (s) within a period not exceeding 3 to 9 days from the date of the Order.
5.3. The Customer is informed by email, when his Order is ready, of its shipment. The product (s) ordered (are) delivered to the delivery address indicated by the Customer when ordering under the conditions specified in article 3.8 of these GTC.
5.4. The Customer must ensure that the information communicated referred to in article 3.7 of these T & Cs is correct, and that they remain so until complete delivery of the product (s) ordered. The Customer therefore undertakes to inform La Micro-entreprise of any change in billing and / or delivery details that may occur between the Order and delivery, by sending, without delay, an email to the customer service email address. . Failing this, in the event of a delay and / or error in delivery, the Customer may in no case engage the responsibility of the Micro-enterprise in the event of failure to deliver, and the customer service of the Micro-enterprise will contact the Client. for a second delivery at the expense of the Customer.
5.5. The Micro-enterprise will not be liable either if the non-receipt of the Products is due to the act of a third party outside its intervention or in the event of theft.
5.6. In case of return of the Order due to the absence of the Customer, the Micro-enterprise customer service will contact the Customer for a second delivery at the Customer's expense.
5.7. The Customer can follow the delivery of his Order by contacting the customer service whose number appears in article 6.2 of these GTC.
6. CUSTOMER SERVICE
6.1. For any request for information, clarification or any complaint, the Customer must contact, as a priority, the customer service of Micro-enterprise, in order to allow the latter to try to find a solution to the problem.
6.2. Customer service Micro-enterprise is accessible from Friday only from 9 a.m. to 6 p.m. using the following coordinates :
Telephone : 0787313184
E-mail : Bloomboard.email@example.com
mail : 116 Rue des Moines, 75017 Paris, France
7. LEGAL AND COMMERCIAL GUARANTEES
All the products offered by the Micro-enterprise are subject to the legal guarantee of conformity provided for by law, and in particular articles L.217-4, L.217-5 and L.217-12 of the Consumer Code, and the guarantee against hidden defects provided for by articles 1641 and 1648, first paragraph, of the Civil Code :
The non-compliant product will be replaced or repaired according to the cost terms provided for by the Consumer Code.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
So the Client :
(i) has a period of two (2) years from the delivery of the product to act in the absence of conformity of the Product
(ii) is exempt from providing proof of the existence of the lack of conformity of the goods during the ten (6) months following delivery of the product,
(iii) may choose between repairing or replacing the product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code.
In addition, the Customer can also implement the legal guarantee for hidden defects in the item sold, within the meaning of articles 1641 et seq. Of the Civil Code. The legal guarantee against hidden defects allows the Customer within two years from the discovery of the defect, the reimbursement of a Product which has proved to be unfit for its use.
The warranty against hidden defects allows the Customer to be protected against hidden defects of the product purchased and which prevent its use or affect it to such an extent that the Customer would not have purchased it.
The Customer then has the choice between two options : keep the product and request a reduction in the price, or return the product and request reimbursement of the price paid, in accordance with article 1644 of the Civil Code.
The following legal provisions are reminded:
Art. L217-4 of the Consumer Code : '' The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility. ''
Art. L217-5 of the Consumer Code : '' The good complies with the contract: 1 ° If it is suitable for the use usually expected of a similar good and, if applicable (a) if it corresponds to the description given by the seller and has the qualities - it has presented to the buyer in the form of a sample or model; (b) if it presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative , in particular in advertising or labeling; 2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. ''
Art. L217-7 of the Consumer Code : '' The lack of conformity which appears within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For second-hand goods sold, this period is set at six months. The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked. ''
Art. L217-8 of the Consumer Code : '' The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials which it itself supplied. ''
Art. L217-9 of the Consumer Code : '' In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer. ''
Art. L217-10 of the Consumer Code : '' If repair and replacement of the good is not possible, the buyer can return the good and have the price returned or keep the good and have part of the price returned. The same option is open to him: 1 ° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2 ° Or if this solution cannot be done without major inconvenience for the latter taking into account the nature of the good and the use which it seeks. The resolution of the sale cannot however be pronounced if the lack of conformity is minor. ''
Art. L217-11 of the Consumer Code : '' The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not preclude the award of damages. ''
Art. L217-12 of the Consumer Code : '' The action resulting from the lack of conformity lapses two years after delivery of the goods. ''
Art. L217-13 of the Consumer Code : '' The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by law. ''
Art. 1641 of the Civil Code : '' The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them. ''
Art.1642 of the Civil Code : '' The seller is not liable for apparent defects of which the buyer has been able to convince himself. ''
Art. 1643 of the Civil Code : '' He is liable for hidden defects, even if he would not have known them, unless, in this case, he has stipulated that he will not be bound by any guarantee. ''
Art. 1644 of the Civil Code : '' In the case of articles 1641 and 1643, the purchaser has the choice to return the thing and have the price returned, or to keep the thing and have part of the price returned. ''
Art. 1646 of the Civil Code : '' If the seller was unaware of the defects of the thing, he will only be required to return the price, and to reimburse the purchaser for the costs incurred by the sale. ''
Art. 1648 of the Civil Code : '' The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. (…) ''
If a Customer considers having received a product that he considers to be defective or non-compliant, he must contact the Micro-enterprise, as soon as possible from receipt of the Order, at the following email address : Bloomboard.firstname.lastname@example.org , or by registered mail with acknowledgment of receipt to the following address : 116 Rue des Moines, 75017 Paris, France , specifying the defect or non-conformity in question.
It will be up to the Customer to provide any justification as to the designation of the apparent defects and / or anomalies noted. The Client must leave it to the Micro-enterprise every facility to proceed to the observation of these defects or non-conformities and to remedy them if necessary. He will refrain from intervening himself or involving a third party for this purpose.
If the defects and / or anomalies are confirmed by the Micro-enterprise, the latter will then send the Customer its instructions on how to proceed after having taken cognizance of the complaint thus formulated and, if necessary, will proceed with the replacement of the product of which the Micro-enterprise would have been led to note the lack of conformity, or the defect.
In the event that it is impossible to exchange the product, the Micro-enterprise will be required to reimburse the Customer within fourteen days of receipt of the product. The reimbursement will be made at the proposal of the Micro-enterprise by crediting the Client's bank account, the Client being able to opt for a reimbursement method other than the one proposed.
8. CLIENT'S OBLIGATIONS
8.1. The Customer undertakes to respect the terms of these GTC.
8.2. The Customer agrees to use the Site in accordance with the instructions of the Micro-enterprise.
8.3. The Customer agrees that he uses the Site only for his personal use, in accordance with these T & Cs. In this regard, the Client agrees to refrain from :
To use the Site in any illegal manner, for any illegal purpose or in any manner incompatible with these T & Cs.
To sell, copy, reproduce, rent, lend, distribute, transfer or sub-license all or part of the content appearing on the Site or to decompile, reverse engineer, disassemble, modify, display in a form readable by the Customer, attempt to discover any source code or use any software activating or including all or part of the Site.
To attempt to gain unauthorized access to the Site's computer system or to engage in any activity that disrupts, decreases the quality or interferes with the performance or deteriorates the functionality of the Site.
To use the Site for abusive purposes by intentionally introducing viruses or any other malicious program and to attempt to gain unauthorized access to the Site.
To infringe the intellectual property rights of the Micro-enterprise and / or to resell or attempt to resell the products to third parties.
To denigrate the Site and / or the products as well as the Micro-enterprise on social networks and any other means of communication.
8.4. If, for any reason, the Micro-enterprise considers that the Client does not comply with these T & Cs, the Micro-enterprise may at any time, and at its sole discretion, remove its access to the Site and take all measures including any legal action. civil and criminal against him.
9. RIGHT TO RETRACT
9.1. In accordance with articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of 14 days from receipt of the last product ordered on the Site to exercise his right of withdrawal from the Micro-enterprise , without having to justify reasons or pay a penalty.
9.2. All Products / Services may be subject to withdrawal, except those excluded by Article L. 221-28 of the Consumer Code, reproduced below:
The right of withdrawal cannot be exercised for contracts:
1 ° The provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal;
2 ° The supply of goods or services, the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3 ° The supply of goods made to the consumer's specifications or clearly personalized;
4 ° The supply of goods liable to deteriorate or expire rapidly;
5 ° The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
6 ° The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
7 ° The supply of alcoholic beverages the delivery of which is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;
8 ° Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
9 ° The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
10 ° Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
11 ° Concluded at a public auction;
12 ° Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period;
13 ° The supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.
9.3. To exercise his right of withdrawal from the Order, the Customer must notify his decision to withdraw by means of the withdrawal form proposed in the appendix hereto or by means of an unambiguous declaration, without justifying reasons. The Customer may communicate his decision to withdraw to the Micro-enterprise by any means, in particular by sending it by post to the Micro-enterprise at the following address : 116 Rue des Moines, 75017 Paris, France or by email to Bloomboard.email@example.com .
9.4. In the event of notification to the Micro-enterprise by the Client of its decision to withdraw, regardless of the means employed, the Micro-enterprise will immediately send it an acknowledgment of receipt of the withdrawal on a durable medium (in particular by email).
9.5. The Customer must return the product (s) in the same condition as that in which he (s) received it (s), and with all the packaging elements, accessories and instructions (even if the ( s) product (s) has or have been unpacked, as soon as possible and at the latest within 14 days from the notification of the decision to withdraw from this contract, to the following address : 116 Rue des Moines, 75017 Paris, France. In accordance with the law, the Customer bears the cost of returning the product (s).
9.6. In the event of withdrawal by the Customer, the reimbursement of the Product (s) which has or have been the subject of the right of withdrawal is made by the Micro-enterprise by the same means of payment as that used for the initial transaction, unless the Customer expressly agrees on a different means. In any case, this reimbursement will not incur costs for the Customer. The reimbursement is made as soon as possible, and no later than 14 days from the day on which the Micro-enterprise is informed of the Customer's decision to withdraw his Order.
9.7. In accordance with article L.221-23 of the Consumer Code, the Customer is informed that his responsibility is only engaged with regard to the Micro-enterprise for a depreciation of the product (s), returned ( s) following the exercise of his right of withdrawal, resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this or these goods.
10.1. Micro-enterprise implements all measures to ensure the Customer the supply, under optimal conditions, of quality product (s). However, it cannot under any circumstances be held liable for any non-performance or improper performance of all or part of the services provided for in the contract, which would be attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party foreign to the contract, or to a case of force majeure. More generally, if the responsibility of Micro-enterprise was committed, it could in no case accept to compensate the Customer for indirect damage or whose existence and / or quantum would not be established by evidence.
10.2. The Micro-enterprise cannot be held responsible for damage caused by the misuse of one of its products or by non-compliance with the precautions for use and hygiene, storage and safety conditions when using one of its Products / Services.
10.3. The Site may contain links to other sites not edited or controlled by the Micro-enterprise, which cannot be held responsible for the operation, content or any element present or obtained through these sites.
10.4. The establishment of such links or the reference to any information, articles or services provided by a third person, cannot and cannot be interpreted as an express or tacit endorsement, by the Micro-enterprise, of these sites and these elements or their contents.
10.5. The Micro-enterprise is not responsible for the availability of these sites and cannot control their content or validate the advertising, the product (s) and other information disseminated on these websites.
10.6. It is expressly stipulated that the Micro-enterprise can in no case be held responsible, in any way whatsoever, for the case where the computer equipment or the electronic mail of the Customers would reject, for example because of an anti-spam , e-mails sent by the Micro-enterprise, and in particular, without this list being exhaustive, a copy of the payment receipt, the summary of the Order or even the shipping tracking e-mail.
10.7. The Customer is fully aware of the provisions of this article and in particular of the aforementioned guarantees and limitations of liability, essential conditions without which the Micro-enterprise would never have contracted.
The Customer undertakes not to undermine the security of the Site. To this end, he undertakes not to carry out any fraudulent access and / or maintenance in the information system of the Micro-enterprise. The Client may not harm or hinder the information system of the Micro-enterprise either. Otherwise, the Micro-enterprise may take any measure against it and in particular incur criminal liability under articles 323-1 et seq. Of the Penal Code.
12. INTELLECTUAL PROPERTY AND PERSONAL DATA
12.1. All the elements of this Site and the Site itself are protected by copyright, trademark law, designs and / or all other intellectual property rights. These elements are the exclusive property of the Micro-enterprise. All of these rights are reserved for the whole world.
12.2. The name and brand, logos, designs, stylized letters, figurative marks, and all signs represented on this Site are and will remain the exclusive property of the Micro-enterprise.
12.3. No title or right whatsoever to any element or software will be obtained by downloading or copying elements from this Site. It is strictly forbidden for the Customer to reproduce (except for his personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to this Site and to the elements and software it contains, no more that modify them or carry out any work taking them as a basis, nor sell or participate in any sale in connection with this Site, the elements of this Site or any software relating thereto.
12.4. The Micro-enterprise grants the Client a non-exclusive license to use the Site. This license is strictly personal and cannot under any circumstances be assigned or transferred to any third party. The license is granted for the duration of use of the Site.
12.5. Any use by the Customer of the corporate names, brands and distinct signs belonging to the Micro-enterprise is strictly prohibited except in the event of the express and prior agreement of the Micro-enterprise.
12.6. The Microbusiness understands that the protection of data and privacy is an issue for all Internet users visiting the Site. The Microbusiness undertakes, in accordance with the GDPR regulations, to respect your privacy and protect your personal data, that is to say likely to identify you directly or indirectly as a person.
12.7. As part of the order, La Microbusiness is intended to collect personal data from the Customer. The Microbusiness undertakes to protect the personal data of customers.
12.8. The files containing the personal data necessary for the order are in particular kept on the servers of the Site host. This service provider ensures that it complies with the requirements of the General Data Protection Regulation (GDPR). The Microbusiness does not communicate or trade in customer personal data.
12.9. At the order stage on the Site, the Customer expressly consents to the collection and processing of his personal data necessary to place the orders.
12.10. The personal data collected by the Microbusiness are intended to enable the order to be carried out. The various personal data will not be kept longer than necessary for the purposes for which they were collected, including with regard to compliance with legal or fiscal obligations.
12.11. In accordance with the provisions of law n ° 78-17 of January 6, 1978, as amended by law n ° 2004-801 of August 6, 2004 known as `` Informatique et Libertés '', and the general data protection regulation ( GDPR), subject to proving your identity, any Customer, whatever their nationality, has the right to access, modify and delete their personal data. Each Customer is also entitled to request a limitation of the processing of his data and also has a right to data portability as well as a right to oppose the processing of personal data concerning him.
12.12. For the purposes of applying this clause and, in particular, to ensure the confidentiality of Customer data, the Microbusiness has appointed, in accordance with the provisions of the General Data Protection Regulation (GDPR), a data protection officer, who can be contacted at the following address: Bloomboard.firstname.lastname@example.org
12.13. In any event, any Customer has the right to lodge any complaint with the CNIL.
13.1. By checking the box provided for this purpose or by expressly giving its consent to this end, the Customer accepts that the Micro-enterprise can send him, at a frequency and in a form determined by it, a newsletter (information letter) which may contain information relating to its activity.
13.2. When the Customer checks the box provided for this purpose in the registration process on the Site to place the Order, he agrees to receive commercial offers from the Micro-enterprise for Products similar to those ordered.
13.3 Customers will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).
14. LIST OF OPPOSITION TO THE TELEPHONE DEMARCHING
The Customer has the possibility of registering free of charge on a list of opposition to BLOCTEL telephone canvassing (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom he has no contractual relationship in course, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumption.
Any consumer can register for free on this list on the site. https://conso.bloctel.fr/index.php/inscription.php .
15. APPLICABLE LAW AND ATTRIBUTION OF JURISDICTION
15.1. These GTCS are governed and interpreted in accordance with French law, without taking into account the principles of conflicts of laws.
15.2. In the event of a dispute that may arise during the interpretation and / or execution of these Terms or in connection with these GTCS, the Customer may decide to submit the dispute with the Micro-enterprise to a mediation procedure. conventional or any other alternative dispute resolution method.
15.3. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Micro-enterprise adheres to the Medycis e-commerce Mediator Service whose contact details are as follows: 73 Boulevard de Clichy, 75009 Paris, France - https: // medicys-consommation.fr
You can use the mediation service for consumer disputes related to an order placed on the internet.
To find out how to refer to the Mediator: https://medicys-consommation.fr
15.4. Finally, it is recalled that mediation is not compulsory but only offered in order to resolve disputes while avoiding recourse to justice.
15.5. The Customer can also go to the European platform for the settlement of consumer disputes set up by the European Commission at the following address and listing all the dispute settlement bodies approved in France : https://webgate.ec.europa.eu/odr/ .
15.6. In the event of failure of this mediation procedure or if the Client wishes to seize a court, the rules of the code of civil procedure will apply.